Frequently Asked Questions
Are your products Vegan?
Yes, our individual eyeshadows (Prince, Sparkling Rose, Crystal Gold, French Roast, Desert Trip, Spice, Galaxy, and Jet Black) are free of animal byproducts.
Are your products Cruelty-Free?
Yes, all of our products are 100% Cruelty-Free :)
Are your products Gluten Free?
Yes, our eyeshadows are gluten free.
Are you Made in America?
Yes, Jaclyn Taylor Cosmetics is made in America.
Returns and Exchanges
We do not offer returns on any products, but will accept returns if your products arrive damaged or tampered with during transit for store credit. Please reach out to firstname.lastname@example.org with your full name and order #. We will respond to you in less than 24 hours. Your items will need to be returned within 30 days from the original purchase date. The return must be mailed back to the address listed below. All returns must be sent back in the original packaging, include packing slip, and photos must be emailed prior of the damaged goods. You will be responsible for shipping returns.
Jaclyn Taylor Cosmetics
6929 N Hayden Rd C4-243
Scottsdale, AZ 85250
When will my package be delivered?
Orders will be shipped 1-2 business days after completing your order. For US orders only expect your orders to be delivered 2-4 business days, once shipped. Please be aware that shipping may be longer due to COVID-19. We expect major international delivery delays due to insufficient airfreight capacity and government restrictions. For more accurate timing, please refer to your tracking number once shipped.
Are international customers responsible for paying customs duty and taxes?
Yes. You will be responsible for any fees, duties, or taxes required by customs.
I placed my order using the wrong address.
Please email us immediately at email@example.com with your full name and order #.
Can I cancel my order?
Unfortunately, we are unable to cancel an order once it has been placed.
Am I eligible for free shipping?
Yes, all US orders paying USD, including Alaska and Hawaii are eligible for free shipping.
How do I contact you?
Please email firstname.lastname@example.org